Shopping Basics
We offer standard and express shipping options. Shipping times and costs vary depending on your location and the method you choose at checkout. You’ll see all available options before you complete your purchase.
We offer both standard and express shipping options worldwide. Orders are typically processed within 1–2 business days. Shipping times vary based on your location and chosen method.
If you’re not completely satisfied with your purchase, you can return eligible items within 14 days of delivery for a refund or exchange. Items must be unworn, unwashed, and in original condition with tags attached.
For full details, please check our Shipping & Returns page or contact our support team — we’re happy to help!
Yes! Bonavogue proudly ships worldwide. International shipping options and delivery times will be shown at checkout based on your location.
Payments
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other secure payment options.
Yes! We accept international credit and debit cards. Just make sure your billing address matches the one linked to your card for a smooth checkout experience.
Sales tax is applied to orders based on the shipping address and local tax laws. If applicable, the tax will be calculated and shown at checkout. We are required to charge sales tax in states where Bonavogue has a tax nexus.
If you have any questions about sales tax for your order, feel free to reach out to our customer support team!
Shipping & Returns
We’re sorry to hear that you want to return your purchase! To return an item, simply follow these steps:
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Visit our Returns & Exchanges page for full instructions.
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Make sure your item is eligible for return (unworn, unwashed, with original tags attached).
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Fill out the return form and include it with your item.
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Ship your return back to us using the provided return address. We recommend using a trackable shipping service for your peace of mind.
Once we receive your return, we’ll process your refund or exchange within 5–7 business days.
Once we receive your returned item, please allow 5–7 business days for us to process your refund. The refund will be issued to the original payment method you used. Depending on your bank or payment provider, it may take an additional 3–5 business days for the funds to appear in your account.
If you have any questions about your refund status, don’t hesitate to contact our support team!
We process orders quickly to ensure fast shipping, so changes or cancellations can only be made within 2 hours of placing your order. If you need to make a change or cancel, please contact our customer support team as soon as possible, and we’ll do our best to assist you.
Once the order has been processed and shipped, we can no longer modify or cancel it. But don’t worry — you can return the item once it arrives if needed!
If you need any help, our friendly support team is here for you! You can reach us in the following ways:
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Email: [Insert support email here]
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Phone: [Insert phone number here]
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Live Chat: Available on our website for immediate assistance.
We aim to respond within 24 hours and will do our best to assist you as quickly as possible!